What sort of equipment and materials do you offer in the studio?

The Shop is solely a ceramics and craft studio.  We do not offer an woodworking or metal work.

What is the best way to get to The Shop?

The Shop is easily accessible by public transportation.

1. TTC Yonge-University line to College or Queen’s Park Station --> 506 Carlton West streetcar to Dufferin Street  

2. TTC Yonge-University line to Dundas Station --> 505 Dundas West streetcar to Sheridan Avenue

3. TTC Bloor-Danforth line to Dufferin Station --> 29A Dufferin South bus to College Street

There is some public parking available on College Ave. as well as on the side streets surrounding us.  There is a green P parking lot located just north of The Shop on Dragon's Alley.

Can anyone become a member or take classes at The Shop?

The Shop’s workshops, classes, and events are open to adults 18+ unless otherwise specified.  

How exactly do memberships and drop-in passes work?

We provide the space, tools, and equipment, you bring the ideas and the materials you need to realize them.  We have clay and glazes for purchase, or you can bring in your own, as long as it is cone 6.

How do I pay for things at The Shop, including day passes, workshops or Shop The Shop purchases?

Purchases can be made online or in-person.  We accept cash or credit.

Can I have material delivered to The Shop before I arrive?

Yes! Give us a call beforehand to confirm someone will be on-site to receive the delivery. 

How does locker storage work? 

Lockers are available on a first come, first serve basis and cost $15 for 4 weeks.  The Shop does not supply the locks.  In addition to lockers, The Shop provides cubbies within the facility for personal items on the day of your visit.  The Shop is not responsible for lost or stolen items.  

How long will you keep work at The Shop for?

We will keep all work for 2 weeks. Please try and arrange for pick up within this time frame.

Can I use your kiln even if I am not a member?

Yes.  Firing services are available to everyone.  Check out how our pricing works here.  Any damage to the kiln furniture, including shelving or posts, due to misuse of glazes/clay will be the responsibility of the maker.   

What is the size of your kiln and how hot does it get?

We have 2 large 10 cubic foot kiln that fire up to cone 6.  

Why do your classes range in price?

The cost of our classes are determined by taking into consideration the cost of materials, the cost of operating our shop, fair payment of our instructors, as well as other nominal expenses.  We work hard to bring exciting and engaging classes and workshops that are fairly priced and accessible.

The workshop I want is sold out.  Is there a waiting list? 

You can join our mailing list here to be notified as soon as new classes are listed.  You can also email us to have your name placed on a specific class waitlist.  

I noticed a class went on sale, can I get a price adjustment?

The Shop reserves the right to have occasional sales and to offer discounts on classes.  Unfortunately, price adjustments to previously purchased tickets are not permitted. 

What is your cancellation policy for workshops?

a. Workshops are non-refundable due to the planning and purchasing of materials that takes place before each workshop is run.  We do not offer any exchanges or credits for missed classes.   In lieu of attending the workshop, you can also choose to transfer your seat to a friend, but must notify us in advance 

b. If a student misses a single class in a series or a portion of a class, The Shop and its instructors cannot be responsible for make-up sessions.  Students should inform their instructor or The Shop as soon as they are aware of a session they will miss.

c. The Shop reserves the right to cancel programming at any time and will notify students via email. In the rare event of a cancellation, a full refund or credit will be issued.

d. Private Group Classes: A 20% processing fee will be applied to group classes that are cancelled more than two weeks before the class.  Any cancellations less than 2 weeks prior to the class are non-refundable.

What is your cancellation policy for memberships?

Drop-in passes are non-refundable and non-transferable to another date.

The Shop will offer a refund on a month membership only if it is cancelled within 5 days of purchase and has not been activated.  After 5 days, The Shop may offer a refund at management's sole discretion.  A $15 processing fee will be charged on all refunds.  Please send requests for refunds to info@theshoptoronto.ca.

I want to take a one-on-one lesson.  How do I book it?

Email us to book your lesson.  Lessons are done Tuesday - Friday 10-5.  A non-refundable deposit is required for each lesson.  

I received a gift certificate to The Shop, but don't plan on using it. Can I get a refund?

All gift certificates are final sale.  No refunds will be given for any reason.